Hearing Tests, Trials & Aftercare
Specialist Equipment. Expert Audiologists. Friendly Care
Your appointment will be conducted by a fully qualified hearing aid audiologist which will be either Scott, Jonathan or George. The appointment itself usually takes between forty minutes to an hour and you should find the experience friendly and informative.
Independent Advice
Highly Experienced Audiologists
Hearing Aids From Leading Manufacturers
Comprehensive Aftercare
HCPC & BSHAA Registered
Your Hearing Test
Will be conducted by either Scott, Jonathan or George and usually takes between 40 to 60 minutes.
Trial
If you have a deafness and would like to trial hearing aids all of our products come with a 28 day trail to enable you to test the devices with family and friends and the enviroments that matter to you!
Aftercare
All of our hearing aids come with our excellent aftercare service which includes six monthly check ups and the reassurance that you have the support if anything goes wrong we are there to help!
Advanced Testing Equipment & Expert Guidance
Firstly, one of our team will have a professional chat about your relevant medical history and your specific problems. They will examine your outer ears, ear canals and the Tympanic Membrane (eardrums). In most cases we do this with Video Otoscopy which is a small camera that feeds an image to a screen so you can actually see in detail your ears. In some cases we will use Typanometry which provides information on the health of the middle ear.
If the ear canals are clear we will explain how we will perform the hearing test and you will go in either a sound booth or an acoustic treated booth to be tested. The test itself takes between 15 to 30 minutes and the results of the test will inform us if you have a hearing loss, the level of loss you have including at which frequencies and the type of deafness.
With your hearing test complete, one of our team will explain the results. If there is a hearing loss that we feel would benefit from a hearing aid prescription we will recommend particular manufacturers, styles and types depending on your requirements and personal needs. Naturally, we’ll encourage you to ask questions. It’s often really helpful if a spouse or family member is present during the test to help take in the information and also to provide us with information from their perspective.
Our Hearing Aid Trial
If you have a hearing loss and would like to try hearing aids, we provide all of our hearing aids on a 28-day trial basis.
The trial is to enable our patients the time to test and evaluate the performance of the hearing aids in their own personal environments and ensure they are comfortable in handling and maintaining the device. Over the trial period we arrange follow up appointments which are usually on a weekly basis. These follow up appointments are to make sure you are comfortable and happy with the settings of the hearing aids and to ensure you are happy with using the devices.
We charge £75 for the trial and if you are satisfied at the end of the trial and wish to purchase the devices the full cost of the trial is redeemed from the hearing aid purchase price.
Long Term Care & Service
Regardless of which brand and particular model of hearing aid we recommend, you will receive our exceptionally high standard of aftercare.
We typically recommend a six monthly or yearly check up appointments, which includes examination of your ear canals and eardrums, a full clean and check of your hearing aids and any new updates applied to the software. We also provide a fresh insitu test to ensure the aids are set and working correctly. There is no additional cost for these appointments.
If any problems occur in between your official appointments all you need to do is contact us and we will do our very best to rectify the problem as fast as possible.
Great job done at the place. Had a case of wax blocking up my ear, Boots couldn’t deal with it, one fast appointment at Penarth and I can hear again! Great welcome and swift procedure.
Maciej Mirosław, Penarth
Maciej Mirosław, Penarth
Visited Scott Wroe in Malvern today with my husband, fully disabled wheelchair accessible, met by friendly receptionist. Scott quickly and efficiently syringed my husband ear. Great I can have the television on quieter now. Highly recommend.
Miranda Smith, Malvern
Miranda Smith, Malvern
Superbly looked after by Scott, with his expertise and immaculate clinic with all the latest technology to help with ear problems. Cannot recommend highly enough. Thank you for ensuring I left with a smile on my face and no longer deaf!
Joy Parker, Malvern
Joy Parker, Malvern
I have been coming to Scott’s clinic for a number of years, since my doctor’s surgery stopped offering wax removal. Scott is very careful and professional and I have always been completely satisfied with the service he provides.
Helen McPherson, Malvern
Helen McPherson, Malvern
So needed better hearing aids and better support and local too, went to Scott Wroe and have discovered a very rare thing, Honesty! Scott is very passionate about ears and hearing, very professional, personal, great advice too, and competitive pricing, have never had all this on my doorstep in one place so l can highly recommend Scott Wroe Hearing Centre’s.
paul churchill, Malvern
paul churchill, Malvern
Excellent service and equipment, including a screen allowing you to see down your own ear. Scott and the staff are very friendly and informative. The pricing is very fair indeed and very competitive. Would highly recommend.
M Eggleston, Malvern
M Eggleston, Malvern
Amazing!! Scott is a miracle worker. I wish had gone years ago, painless and my hearing is so much better. Thank you so much. Lovely place and very friendly, would highly recommend!
Joe N, Malvern
Joe N, Malvern
Scott is not only very professional but super friendly and a pleasure to deal with especially as I am a first time user for hearing aids. I would absolutely recommend
Mike Green, Malvern
Mike Green, Malvern
Can’t praise this clinic highly enough. Had an issue with wax in my ears and the company I used previous to this couldn’t rectify the problem. Scott Wroe’s clinic in Penarth rectified the problem in no time at all.
tristan squire, Penarth
tristan squire, Penarth
Booked my 90 year old mum into Scotts clinic for wax removal and hearing test as her hearing had deteriorated dramatically. I could not have wished for a better service. It is clear that Scott genuinely cares for his customers and is not just out to make money.
Simon Thompson, Malvern
Simon Thompson, Malvern
It was my first time going there today and they are really good there, they got the ear wax out of my ears – one was blocked and the other one was making noises and as so as they cleaned my ears out I could hear again and no more noises I do recommend this place to anyone who need there ears done.
Rachel Barrett, Penarth
Rachel Barrett, Penarth
Never been so impressed with service before, front of office and the whole experience was second to none. Made you feel at home and relaxed. I had a ringing in my ear for 4 days and if you’ve experienced it you’ll know how excruciating it can be, it was sorted on my first appointment and I can’t thank you guys enough.
Nick Pritchard, Penarth
Nick Pritchard, Penarth
Absolutely fantastic customer service, very friendly and welcoming members of staff. Managed to fit me in the same day. Highly recommended, will definitely use again. Thank you!
Hywel Davies, Penarth
Hywel Davies, Penarth
Between us, my wife and I have bought four pairs of hearing aids from Scott. Friendly, knowledgeable, they try to find the most appropriate solution, rather than sell you the most expensive aids. Always attentive and friendly service.
David Parton, Penarth
David Parton, Penarth
I have had my ears Syringed many times over the years and this suction method is far more effective and pain free. It was worth every penny plus you can make an appointment that’s suits you and not have to wait for weeks with your doctor. Can’t praise them enough.
Steve James, Penarth
Steve James, Penarth
After decades of suffering with blocked ears and having numerous ear infections, my wife recommended I visit Scott Wroe where I booked MicroSuction wax removal. After having the pain free treatment the result was a revelation. The results were instant with a huge improvement with my hearing and a year later still ear infection free.
John Bruno, Penarth
John Bruno, Penarth
My husband Colin had discomfort for two days eventually went deaf in one ear,phoned about 1pm had an appointment for 4.30 same day absolutely amazing service Colin can now hear,the service was absolutely excellent.
Lorraine Llewellyn, Penarth
Lorraine Llewellyn, Penarth
I was recommended Scott Wroe after a previous unsatisfactory procedure at my local GP. I was impressed by their expertise and friendly service. I feel entirely safe in their hands.
Kevin Martin, Hereford Centre Client
Kevin Martin, Hereford Centre Client
I had been really struggling with an almost totally blocked ear, and was getting desperate having tried various different treatments. Scott very kindly fitted me in on the day of my enquiry, and with great dexterity sorted out my problem which wasn’t as straightforward as I had first thought.
Alison Dore, Malvern
Alison Dore, Malvern
Very professional and friendly service. Have visited multiple times now to have my (very) blocked ears cleaned and have been exceptionally happy with the results. The suction is a little nerve-racking at first, but those working here always made me feel comfortable and reassured, and it’s definitely well worth the results.
Sam Vines, Malvern
Sam Vines, Malvern
First time using Scott Wroe’s services this week and I was very impressed with his professional setup and informative manner in which he explained the work required. Instant hearing relief after my first visit and I would not hesitate to recommend him to anyone.
John Finch, Hereford
John Finch, Hereford
I have had a recurring ear infection for 2 years , Scott is the only person who actually helped me with it (and correctly diagnosed the problem). He has gone out of his way to help. He put me in touch with an ENT consultant when my GP said I just had to live with the problem.
max geerlings, Hereford
max geerlings, Hereford
Excellent and professional service from start to finish. My father was visiting from Wales and having attending the clinic for micro suction he decided to have new hearing aids fitted. Amazing! Thank you.
Jane George, Hereford
Jane George, Hereford
Fantastic service from start to finish, called the practice as an emergency and they couldn’t have been more accommodating. On arrival the premises are modern and immaculately clean. I was seen by Scott who was knowledgable and professional throughout.
Maria Greaves, Hereford
Maria Greaves, Hereford
This was my first visit to Scott Wroe and I give them 5 stars! Very warm and welcoming atmosphere. Talked me through what was happening and what he was going to do, and always checked I was comfortable with it. Fast and easy too.
Tash Downes, Hereford
Tash Downes, Hereford
I visited Scottwroe today as I was concerned about my hearing. I found the practice very professional, friendly, honest and helpful. I was given an honest assessment and not a sales pitch. If I require further assistance I would certainly go back.
Pete Godfrey, Hereford
Pete Godfrey, Hereford
attended Scott Wroe Hearing Clinic today as I had concerns about my hearing. Scott was extremely honest, professional and hugely knowledgable about the problem. His assessment and diagnosis put me at ease, I had micro suction to remove some wax, which was both quick and painless and have been left with much improved hearing.
Craig Evans, Hereford
Craig Evans, Hereford
Both my ears became completely blocked with wax and I could barely hear a thing. I am a nurse so it was horrendous as I could not communicate with my patients or colleagues. I was fitted in very quickly to have them assessed and I was extremely impressed with the professional and very competent treatment.
Fiona Griffiths, Hereford
Fiona Griffiths, Hereford
I have had severe hearing loss for the past 20 years and have used numerous different audiologists from the high street names and independent professionals. Without doubt the service provided by Jon, Scott and the team here is the most thorough and professional I have ever had
Martin Spanner, Hereford
Martin Spanner, Hereford
Based on my two visits to Scott Wroe’s hearing clinic, and on each occasion I experienced excellent customer service, accompanied by a friendly atmosphere, supportive audiologists, who were very helpful, informative and extremely knowledgeable.
Stacey Haywood, Hereford
Stacey Haywood, Hereford
Scott Wroe fitted me with a binaural pair of Phonak hearing aids which have improved my hearing. The service from start to finish was absolutely amazing and would strongly advise anyone to consider their service.
Sharon Petterson, Penarth Centre
Sharon Petterson, Penarth Centre
I had previously been fitted with hearing aids by a national firm and I was looking for an improvement in my hearing as it wasn’t good enough. Scott Wroe were amazing! They are a great practice and can provide a more personal service, so would highly recommend.
Marcus WIlliams, Hereford Centre
Marcus WIlliams, Hereford Centre
Just had an ear wax removal procedure, excellent customer service, and first-class result, would highly recommend Scott Wroe to anyone.
Mr C. Cuncliffe, Penarth Centre Client
Mr C. Cuncliffe, Penarth Centre Client
Get To Know Scott Wroe
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Who Is Scott Wroe?
- Scott is the second generation in a family practice established since 1988. He qualified as a hearing aid audiologist in 1998 and trained at Aston University in Irrigation and Microsuction earwax removal. He is a member of the British Society of Hearing Aid Audiologists as well as a member of the British Academy of Audiology and works with hearing impaired patients at Hereford’s private Nuffield hospital working with referrals from ENT consultants and GP surgeries. Each of our centres has been fully modernised and equipped with the very latest in testing and fitting equipment from world leading audiological specialist Interacoustics. All of our centres have also been fitted with ENT grade Microscopes and fully adjustable ENT chairs enabling Scott and the team to perform Microsuction earwax removal to exceptionally high standards in hygienic and safe environments.
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The Most Advanced Equipment
- Having the best devices at our disposal means we can choose from the best of the best including Oticon, Widex, Starkey, GNresound, Unitron, Oticon and Phoank hearing aids. Being completely independent helps enormously. Believe us, choosing between, say, the best Phoank and or Oticon hearing devices requires real skill, experience and complete objectivity. It also means keeping current with the manufacturer’s ongoing product developments, including the smallest, most unobtrusive ‘invisible hearing aids’. And of course, it’s about knowledge how to skilfully match specific brand and product combinations to your unique hearing aid requirements.
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Proudly Independent
- Even the world’s best digital hearing aid technology won’t properly compensate for poor testing and diagnosis of hearing deficiency. Equally, all our experience and our most skilful clinical audiology could easily be undermined by unsuitable or poor-quality types of hearing devices. That’s why we set such great store by our independent status. And why we put so much effort into applying our knowledge of hearing aid manufacturers and their products. The result is that we only recommend the very best devices. It takes detailed, up-to-date product knowledge, deep technical understanding and lots of experience.
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A Caring Approach
- Even the world’s best digital hearing aid technology won’t properly compensate for poor testing and diagnosis of hearing deficiency. Equally, all our experience and our most skilful clinical audiology could easily be undermined by unsuitable or poor-quality types of hearing devices. That’s why we set such great store by our independent status. And why we put so much effort into applying our knowledge of hearing aid manufacturers and their products. The result is that we only recommend the very best devices. It takes detailed, up-to-date product knowledge, deep technical understanding and lots of experience.
